Shipping & Delivery Policy

Last Updated: August 19, 2026

Thank you for shopping with DharmaCraft. This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery times, tracking, international shipping, address changes, and procedures for delayed or missing packages.

Delivery dates are estimates unless we expressly provide a guaranteed delivery service in writing. Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

1. Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Processing may take up to 5 business days during:

Holidays and peak shopping periods
High-volume sales or promotional events
Product availability checks
Payment or fraud-prevention reviews
Customized or specially sourced orders
Circumstances outside our reasonable control

Processing time is separate from shipping time. An order is considered shipped when it has been transferred to the applicable carrier or fulfillment provider.

After placing an order, you should receive an order confirmation at the email address provided during checkout. A shipping confirmation containing available tracking information will normally be sent after the order is dispatched.

An order confirmation does not guarantee product availability or acceptance of an order. If we cannot fulfill an order, we may cancel the affected item or order and issue an appropriate refund.

2. Shipping Charges

DharmaCraft charges a flat standard shipping fee of:

$6.90 per order

The applicable shipping charge will be displayed during checkout before payment is completed.

The flat shipping fee does not include customs duties, import taxes, brokerage charges, remote-area surcharges imposed after shipment, or other government or carrier charges that may apply to an international delivery.

Once an order has shipped, the original shipping charge is generally non-refundable unless:

We shipped an incorrect product
The product was verified as damaged or defective upon arrival
The applicable shipping service was not provided because of our error
A refund is otherwise required by applicable law

3. Estimated Delivery Times

Estimated delivery times begin after order processing is completed and the shipment is accepted by the carrier.

United States:
Approximately 5–10 business days

International destinations:
Approximately 10–20 business days

Business days generally exclude Saturdays, Sundays, public holidays, and carrier holidays.

These delivery periods are estimates and are not guaranteed. Actual delivery may take longer due to:

Carrier congestion or operational delays
Customs inspections or clearance procedures
Severe weather or natural disasters
Transportation disruptions
Seasonal shipping volume
Labor disputes
Public health emergencies
Security inspections
Incorrect or incomplete delivery information
Remote or restricted delivery locations
Events outside the reasonable control of DharmaCraft or the carrier

A delay within or beyond the estimated delivery period does not automatically entitle the customer to compensation or cancellation after shipment, except where required by applicable law.

4. Shipping Destinations and Availability

Shipping availability is determined by the delivery address, product type, applicable laws, carrier restrictions, and available fulfillment locations.

We may be unable to ship certain products to particular countries, states, territories, military addresses, post office boxes, or remote areas.

Some Buddhist supplies, including particular incense products, oils, powders, candles, liquids, plant-derived materials, or other regulated or restricted items, may be subject to carrier, customs, import, fire-safety, agricultural, or destination-specific restrictions.

If an item cannot legally or practically be shipped to the address provided, we may:

Contact you for an alternative address
Remove and refund the affected item
Cancel and refund the affected order
Offer another available resolution

5. Shipping Carriers

Depending on the destination, product, fulfillment location, package size, and service availability, shipping carriers may include:

USPS
UPS
FedEx
DHL
Local postal services
Regional or third-party delivery partners

We do not guarantee the use of a particular carrier unless expressly agreed in writing before shipment.

The final delivery of an international package may be completed by a local postal service or regional delivery provider that differs from the original carrier.

6. Tracking Information

Tracking information is provided for most shipments when available from the carrier.

After dispatch, tracking information may require 2–5 business days to display movement or become active in the carrier’s system. A temporary lack of tracking updates does not necessarily mean that the package has not shipped or has been lost.

Tracking information may be limited for:

International economy shipments
Local postal services
Remote delivery locations
Certain fulfillment partners
Multi-carrier shipments

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the package.

7. Split Shipments

Orders containing multiple products may be fulfilled from different warehouses or suppliers. As a result:

Products may arrive in separate packages
Packages may have different tracking numbers
Products may arrive on different dates
Packaging and carrier information may vary

DharmaCraft will not charge an additional shipping fee solely because an order is divided into multiple shipments after checkout.

Receiving only part of an order does not necessarily mean that the remaining products are missing. Please review all available tracking information before contacting us.

8. Address Changes and Order Modifications

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you need to change an address or other order information, contact us as soon as possible:

Email: mursexbinger@gmail.com
Phone: +1 (936) 260-5549

We will attempt to accommodate the request, but changes are not guaranteed. Orders may enter processing shortly after purchase.

Once an order has been processed, assigned to a fulfillment provider, prepared for shipment, or shipped, we may be unable to:

Change the shipping address
Redirect the package
Change the shipping method
Add or remove products
Cancel the shipment

Submitting an address-change request does not confirm that the address has been changed. A change is effective only after DharmaCraft confirms it in writing.

9. Incorrect or Incomplete Addresses

DharmaCraft is not responsible for delays, failed delivery, or additional costs caused by shipping information incorrectly provided by the customer, except where responsibility cannot lawfully be excluded.

Examples include:

Incorrect street address
Missing apartment, unit, building, or access information
Incorrect city, state, postal code, or country
Misspelled recipient name
Invalid telephone number
Address changes requested after processing began

If a package is returned because of an incorrect or incomplete address, we may offer:

Reshipment after payment of additional shipping costs
A refund of the recoverable product amount after the package is returned and inspected

Original shipping charges, carrier return fees, customs charges, and other non-recoverable expenses may be deducted from the refund where permitted by law.

We cannot guarantee a refund if the package is lost, destroyed, abandoned, or otherwise not returned to the applicable fulfillment location.

10. Refused or Unclaimed Deliveries

If a shipment is refused, not collected, or returned because the recipient was unavailable, the order will not automatically qualify for a full refund.

After the returned package is received and inspected, we may refund the recoverable product amount. The following charges may be non-refundable or deducted where permitted by law:

Original shipping charges
Return shipping charges
Customs duties and taxes
Brokerage or storage fees
Carrier handling charges
Other non-recoverable expenses

If you no longer want an order that has already shipped, contact us before refusing delivery. An authorized return may provide a more reliable resolution.

11. Delayed Shipments

A package may occasionally remain in transit without a new tracking update.

If your package is delayed:

Review the latest tracking information.
Verify that the estimated delivery period has passed.
Check for carrier notices or attempted delivery messages.
Contact the carrier for additional information.
Contact DharmaCraft if further assistance is needed.

We will make reasonable efforts to assist with an eligible carrier inquiry. However, carrier investigations and customs reviews may require additional time, and we cannot guarantee their outcome or completion date.

12. Lost Shipments

If tracking has not shown delivery and the package appears lost, contact us at mursexbinger@gmail.com with your order number and tracking number.

We may need to:

Confirm the delivery address
Review tracking records
Contact the fulfillment provider
Submit a carrier inquiry or claim
Wait for the carrier’s investigation period to end

If the shipment is confirmed lost, we may provide a replacement, refund, or another appropriate remedy based on the circumstances, product availability, carrier findings, and applicable law.

A package is not considered lost solely because tracking has not updated for several days or delivery is later than originally estimated.

13. Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate the package:

Confirm that the shipping address on the order is correct.
Check entrances, porches, garages, mailrooms, parcel lockers, reception areas, and other secure locations.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Allow up to 48 hours, as some carriers may record delivery shortly before the package is physically delivered.
Contact the carrier and request delivery details.
Contact DharmaCraft if the package remains missing.

We will provide reasonable assistance when possible. However, a replacement or refund is not automatic when carrier records confirm delivery. The resolution may depend on carrier findings, delivery evidence, insurance coverage, the circumstances of the delivery, and applicable law.

DharmaCraft does not exclude responsibility where the law requires the seller to bear the risk of delivery.

14. Stolen Packages

Customers should provide a secure delivery location and monitor available tracking updates.

If a package is stolen after confirmed delivery, contact the carrier and, where appropriate, local law enforcement or building management. DharmaCraft may assist with available documentation, but we cannot guarantee reimbursement or replacement for theft occurring after valid delivery, except where required by law.

15. Delivery Attempts and Signature Requirements

Some orders may require a signature, identity verification, or in-person acceptance because of:

Product value
Carrier requirements
Destination regulations
Fraud-prevention procedures
Customs requirements

The customer is responsible for monitoring delivery attempts and arranging redelivery or collection within the carrier’s permitted period.

Failure to accept or collect a shipment may result in the package being returned, abandoned, or destroyed. Additional shipping or carrier charges may apply.

16. International Shipping, Duties, and Taxes

International customers are responsible for determining whether ordered products may lawfully be imported into their destination.

Unless expressly collected during checkout, product prices and shipping charges do not include:

Customs duties
Import taxes
Value-added tax
Brokerage fees
Customs clearance fees
Local handling charges
Other government or carrier assessments

These charges are determined by the destination country and are generally payable by the recipient. DharmaCraft does not control these charges and cannot predict their amount.

Customs authorities may open, inspect, delay, reject, seize, or return a shipment. DharmaCraft is not responsible for customs delays or actions outside our reasonable control, but this does not exclude any responsibility imposed by applicable law.

If a customer refuses to pay import charges and the package is returned, any refund may be reduced by shipping, customs, brokerage, return, or other non-recoverable costs where permitted by law.

17. Product Appearance and Packaging

Products may be shipped directly from different fulfillment locations. Packaging may therefore differ between shipments and may display information belonging to a manufacturer, supplier, logistics provider, or fulfillment partner.

Packaging differences do not by themselves mean that the product is incorrect, defective, or ineligible for delivery, provided that the product materially matches the description and order.

We may use recycled, protective, or substitute shipping materials when reasonably necessary to protect products during transit.

18. Events Beyond Our Reasonable Control

DharmaCraft is not responsible for shipping delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, carrier disruptions, customs actions, transportation interruptions, labor disputes, government actions, public emergencies, war, civil unrest, or infrastructure failures.

This section does not limit rights or remedies that cannot lawfully be excluded.

19. Returns to the Business Address

Do not send returns to our business and correspondence address unless DharmaCraft has expressly confirmed that address as the correct return destination in writing.

Products may be fulfilled through different suppliers or warehouses, and the appropriate return address may differ by order.

Unauthorized returns may be refused, delayed, lost, or returned to the sender. Please review our Return & Refund Policy and contact us before sending any product.

20. Policy Updates

We may update this Shipping & Delivery Policy to reflect changes in our products, carriers, fulfillment practices, shipping destinations, or legal requirements.

The policy published at the time of purchase will generally apply to that order unless applicable law requires otherwise.

21. Contact Information

For questions about processing, tracking, delivery, or shipping, contact:

DharmaCraft
Website: https://dharmacraft.us
Email: mursexbinger@gmail.com
Phone: +1 (936) 260-5549

Business and Correspondence Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Important: This address is not a return address unless DharmaCraft confirms otherwise in writing.