Return & Refund Policy

Last Updated: August 19, 2026

Thank you for shopping with DharmaCraft. We want you to understand the conditions that apply to returns, refunds, exchanges, cancellations, and damaged or incorrect products.

Please review this policy before requesting a return. Nothing in this policy is intended to exclude or restrict any rights that cannot lawfully be excluded or restricted under applicable consumer protection laws.

1. Return Eligibility

Unless an exception stated below applies, you may request a return within 30 days after the order is delivered.

To qualify for a return, the product must generally:

• Be unused, unworn, unwashed, unaltered, and in the condition in which it was received
• Include its original packaging, labels, tags, manuals, accessories, certificates, and other included components
• Be accompanied by valid proof of purchase from DharmaCraft
• Be returned in accordance with the instructions provided by our customer support team
• Be shipped within 7 days after return authorization is issued, unless we approve a different period in writing

We may request photographs or other information to evaluate the product’s condition and determine the appropriate return instructions.

2. Non-Returnable Items

Unless required by applicable law or the product was received damaged, defective, or incorrect, the following items may not be returned:

• Gift cards
• Products marked “Final Sale” or “Non-Returnable” before purchase
• Customized, personalized, engraved, made-to-order, or specially sourced products
• Used, worn, washed, altered, damaged, or incomplete products
• Products missing original packaging, accessories, labels, manuals, or included components
• Opened incense, candles, oils, powders, herbs, offerings, ritual consumables, or other products intended to be burned, applied, consumed, or depleted through use
• Opened products that cannot reasonably be resold for health, hygiene, safety, or contamination reasons
• Digital products or downloadable content after delivery or access has begun, where permitted by law
• Products returned without prior authorization or to an unauthorized address

A product’s religious, spiritual, symbolic, aesthetic, or cultural meaning is subjective. A return will not automatically be approved solely because a product does not meet an individual expectation regarding spiritual significance, energy, blessing, authenticity of belief, or religious interpretation. This does not affect claims involving materially inaccurate product descriptions, damaged goods, defective goods, or rights available under applicable law.

3. How to Request a Return

To request a return, contact us at:

Email: mursexbinger@gmail.com
Phone: +1 (936) 260-5549

Please include:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Clear photographs or video, when the product is damaged, defective, incomplete, or incorrect

If the return is approved, we will provide return authorization and instructions, including the applicable return address.

Do not return a product until you have received written instructions from us. Because products may be fulfilled through different warehouses or suppliers, the correct return address may differ by order.

Our business and correspondence address is not automatically our return address. Products sent to an unauthorized address may be refused, lost, or returned to the sender and may not qualify for a refund.

4. Return Shipping

Unless the return is caused by our error or involves a verified damaged, defective, or incorrect product, the customer is responsible for return shipping costs.

When returning a product, you must:

• Use a trackable shipping service
• Package the product securely to prevent damage in transit
• Retain the shipping receipt and tracking information
• Follow all return instructions provided by DharmaCraft

DharmaCraft is not responsible for unauthorized returns or return shipments lost or damaged before reaching the designated return destination, except where responsibility cannot lawfully be excluded.

If we confirm that you received a damaged, defective, or incorrect product, we may provide a prepaid return label, reimburse reasonable return shipping costs, or offer another appropriate resolution, depending on the circumstances and applicable law.

5. Inspection and Refund Approval

Returned products are inspected after they are received at the authorized return location.

We may reduce or deny a refund, where permitted by law, if:

• The product shows use, wear, alteration, misuse, or customer-caused damage
• Parts, packaging, labels, accessories, manuals, or included components are missing
• The product is different from the item originally shipped
• The return was submitted outside the permitted return period
• The return did not follow the instructions provided
• The product falls within a disclosed non-returnable category

We will notify you after the return has been inspected and advise whether the refund has been approved, partially approved, or declined. Any reduction will be based on the product’s condition and applicable law.

6. Refund Processing

Approved refunds will generally be issued to the original payment method used for the order.

Please allow approximately 5–10 business days after refund approval for us to process the refund. Your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account.

We cannot issue a refund to a different card, bank account, or payment method unless required or permitted by the applicable payment provider.

Original shipping charges and expedited shipping charges are generally non-refundable unless:

• We shipped an incorrect product
• The product was verified as damaged or defective upon arrival
• The shipment was canceled before dispatch
• A refund of those charges is required by applicable law

Customs duties, import taxes, brokerage fees, and other government or carrier charges are generally non-refundable by DharmaCraft because they are collected by third parties. You may contact the relevant customs authority or carrier regarding possible reimbursement.

7. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible, preferably within 7 days of delivery, at mursexbinger@gmail.com.

Include your order number and clear photographs of:

• The product
• The problem or damage
• The shipping package
• The shipping label
• Any affected components

Keep the product and all original packaging until we provide instructions. Discarding the product or packaging before the claim is reviewed may make it more difficult to verify the issue.

After reviewing the claim, we may offer an appropriate resolution, which may include:

• Replacement of the product
• Replacement of a missing or damaged component
• Repair, when appropriate
• Partial refund
• Full refund
• Other remedies required by applicable law

Reporting an issue after the preferred 7-day period does not eliminate any non-waivable rights you may have under applicable law.

8. Exchanges

Direct exchanges are available only when approved by DharmaCraft and are generally limited to products that are:

• Damaged during delivery
• Defective
• Incorrectly shipped
• Missing essential components

Availability of a replacement is not guaranteed. If an approved replacement is unavailable, we may issue a refund or offer another appropriate resolution.

For a different size, color, style, design, or product, you may need to return the eligible original item and place a new order.

9. Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible at mursexbinger@gmail.com.

We will attempt to accommodate the request, but cancellation or modification is not guaranteed. Orders may enter processing shortly after purchase. Once an order has been processed, assigned to a fulfillment location, prepared for shipment, or shipped, it may no longer be possible to cancel or modify it.

If cancellation is no longer possible, you may request a return after delivery, subject to this policy.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address before submitting an order.

If an order is delayed, lost, returned, or undeliverable because of:

• An incorrect or incomplete address
• Missing apartment, unit, or access information
• Refusal of delivery
• Failure to collect the package
• Failure to pay required customs charges
• An address change requested after processing began

We may, depending on the circumstances, offer:

• Reshipment after payment of additional shipping costs
• A refund of the recoverable product value after the returned package is received and inspected
• Another reasonable resolution

Original shipping charges and carrier return fees may be deducted from the refund where permitted by law. We cannot guarantee recovery or refund of a package that is abandoned, destroyed, or otherwise not returned to us.

11. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Verify the delivery address on your order.
2. Check all entrances, mailrooms, parcel lockers, reception areas, and other secure locations.
3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
4. Contact the shipping carrier for delivery details.
5. Contact DharmaCraft if the package remains missing.

We will assist with an available carrier inquiry or claim when reasonably possible. A tracking status of “Delivered” does not automatically guarantee a refund or replacement, and the outcome may depend on the carrier’s investigation, available evidence, and applicable law.

12. Refused and Unclaimed Deliveries

If a package is refused, unclaimed, or returned without prior authorization, it will not automatically qualify for a full refund.

If the package is successfully returned to the applicable fulfillment location, we may refund the recoverable product amount after inspection. Original shipping charges, return shipping charges, customs fees, carrier charges, and other non-recoverable costs may be deducted where permitted by law.

13. International Returns

For international returns:

• Customers are generally responsible for return shipping costs unless the return is caused by our verified error
• Customers must follow all customs and shipping requirements
• Packages should be clearly identified as returned merchandise when legally appropriate
• Customers are responsible for any return duties, taxes, brokerage fees, or import charges unless otherwise required by law
• DharmaCraft is not responsible for returns delayed, rejected, abandoned, or destroyed by customs because of incomplete or incorrect documentation provided by the sender

Contact us before making an international return so that we can provide the correct instructions and return destination.

14. Promotions, Discounts, and Bundled Products

Refunds for discounted products will be based on the amount actually paid.

If a returned product was purchased as part of a bundle, set, multi-buy promotion, or conditional discount, the refund may be adjusted to reflect:

• Products retained by the customer
• The promotional conditions that are no longer satisfied
• The actual amount allocated to the returned product

Any adjustment will be made only where permitted by law and will not exceed the discount or benefit originally received.

Free gifts associated with a returned purchase may also need to be returned unused and in their original condition. If a required promotional gift is not returned, its disclosed value may be deducted from the refund where permitted by law.

15. Chargebacks and Payment Disputes

We encourage you to contact us first if you believe there is a billing, delivery, or product problem. This gives us an opportunity to review the issue and offer an appropriate resolution.

Nothing in this section prevents you from exercising any lawful rights available through your card issuer, payment provider, or applicable consumer protection law.

16. Policy Abuse and Fraudulent Returns

DharmaCraft reserves the right, where permitted by law, to refuse transactions, returns, refunds, or exchanges involving suspected fraud, abuse, product substitution, false claims, repeated unauthorized returns, or other deceptive conduct.

We may request reasonable information necessary to verify an order, return, or claim. This provision does not affect legitimate claims or rights that cannot legally be waived.

17. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our operations, products, payment methods, fulfillment practices, or legal requirements.

The version published on our website at the time of your purchase will generally apply to that order unless applicable law requires otherwise. Changes will not retroactively reduce non-waivable rights.

18. Contact Information

If you have questions about a return, refund, exchange, cancellation, or damaged product, contact us at:

DharmaCraft
Website: https://dharmacraft.us
Email: mursexbinger@gmail.com
Phone: +1 (936) 260-5549

Business and Correspondence Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Important: This business and correspondence address is not a return address unless DharmaCraft confirms otherwise in writing. Contact us before sending any product.